Frequently asked questions

Are your transactions safe?
Your information is secure while shopping in the boutique.
Our SSL secured servers are protected by Comodo Security Services
to ensure your data will arrive privately and unaltered.

How soon will I receive my order?
As our products are custom made,  you can estimate 2–3 weeks after you have placed you order.
We ship worldwide.

What is your return policy?
If you are not satisfied for any reason with the product,
you may return your purchase for a replacement or refund within 7 calendar days of receipt.
Items must be in original packaging and in new/unused condition.
Returned items will be inspected and a refund will be issued if product meets requirements described above.

Customers are responsible for costs associated with shipping items back, unless there were shipping damages*.
A tracking number must be provided for returns. All returns must include the original invoice indicating returned items. 

*In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect
(along with a clear description of the problem) in an email to (boutique@atelierelms.com).
Let us know by email (boutique@atelierelms.com) within 7 days upon delivery, if your order was damaged during shipping.
We will replace your product upon inspecting the returned damaged goods,
accompanied by original invoice.
All return shipping costs will be covered by the boutique only in the case of goods being damaged during shipping.

Used items are not returnable.

Do you accept wholesale orders?
Our products are made in limited edition. Stores, Retailers, Interior designers and Architects
please contact boutique@atelierelms.com to get access to our trade price list and catalogue.

Are you available for commissions?
Contact blondina@atelierelms.com.