Frequently asked questions
Are your transactions safe?
Your information is secure while shopping in the boutique.
Our SSL secured servers are protected by Comodo Security Services
to ensure your data will arrive privately and unaltered.
How soon will I receive my order?
As our products are custom made, you can estimate 2–3 weeks after you have placed you order.
We ship worldwide.
What is your return policy?
If you are not satisfied for any reason with the product, you may return your purchase for a replacement or refund within 7 calendar days of receipt. Items must be in original packaging and in new/unused condition. Returned items will be inspected and a refund will be issued if product meets requirements described above.
Customers are responsible for costs associated with shipping items back, unless there were shipping damages*.
A tracking number must be provided for returns. All returns must include the original invoice indicating returned items.
Unfortunately, we cannot refund any taxes, duties, charges or delivery costs which may have been paid when placing your order. However, we will send any exchange items free of charge by standard delivery.
*In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to (boutique@atelierelms.com). Let us know by email (boutique@atelierelms.com) within 7 days upon delivery, if your order was damaged during shipping. We will replace your product upon inspecting the returned damaged goods, accompanied by original invoice. All return shipping costs will be covered by the boutique only in the case of goods being damaged during shipping.
Used items are not returnable.
All fabric orders are non-refundable.
Do you accept wholesale orders?
Yes. Our products are made in limited edition. Stores, Retailers, Interior designers and Architects
please contact boutique@atelierelms.com to get access to our trade price list and catalogue.
Are you available for commissions?
Yes. Contact blondina@atelierelms.com.
Delivery and return policy for the Brands We ❤ section
Shipping rates are calculated in the cart.
Free shipping in France mainland, Andorra and Monaco for purchases over 70€ .
For EU countries, you will receive your purchase within 3-5 working days after you have placed your order.
For countries outside the EU, delivery may take up to 8 working days depending on the country.
We ship worldwide.
If you are not satisfied for any reason with the product, you may return your purchase for a replacement or refund within 7 calendar days of receipt. Items must be in original packaging and in new/unused condition. Returned items will be inspected and a refund will be issued if product meets requirements described above. Customers are responsible for costs associated with shipping items back, unless there were shipping damages*. A tracking number must be provided for returns. All returns must include the original invoice indicating returned items. Unfortunately, we cannot refund any taxes, duties, charges or delivery costs which may have been paid when placing your order. However, we will send any exchange items free of charge by standard delivery.
*In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to (boutique@atelierelms.com). Let us know by email (boutique@atelierelms.com) within 7 days upon delivery, if your order was damaged during shipping. We will replace your product upon inspecting the returned damaged goods, accompanied by original invoice. All return shipping costs will be covered by the boutique only in the case of goods being damaged during shipping.
Used items are not returnable.